Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand.
1. Use our helpdesk with your email to receive notifications and respond to users.
- Save time with canned responses
- Get tickets to the right people right away
- Custom rules, custom filters
- Just like regular email
2. Understand your users and build a better product with a community and feedback system.
- Let your users submit ideas without leaving your site
- Social media sign-in
- Directed questions, ideas, problems, praise
- Enable voting, commenting, sorting to prioritize
- Multiple forums (set them as private or public)
3. Reduce your support load & cut back on tickets with a knowledge base library.
- Show similar articles from your knowledge base & community as users type into search
- Suggested topics in sidebar
- Mark articles useful or not
- Domain mapping, rich text, images, videos, pdf & much more.
Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.
Download Helprace 1.2 in