MagicDesk is a suite of web-based applications (apps) for customer service and support, highly integrated with each other, and assembled in one account. Every app share the same database, communicate with each other and has its dedicated purpose to perform its own task. Base apps - Contacts, Helpdesk, Hub, Mailer, Site, Installer. Each app has plugins support to extend its functionality available for installation from Webasyst Store.
Base apps - Contacts, Helpdesk - accept requests from your clients via email, web forms or clients' customer portal, Hub - create your knowledge base, communicate with your customers, and collect customer feedback, Mailer - easy email marketing, Site, Installer. Each app has plugins support to extend its functionality. The application-centric paradigm has a lot of benefits. Every application has their focused capabilities. It allows to keep every app simple, with a clean and usable interface, optimized for both desktop and mobile browsers.
MagicDesk was created for small business. Low budget companies can now have the same tools as large corporations. Our workflow technology allows your helpdesk to instantly scale as you grow – no upgrades required. The easy learning curve means no expensive training. This modern application-based software has been engineered to take you well into the future. It allows you to manage your desk online – anytime, anywhere, on any device.
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